Shop Policies
In today’s online shopping market, I believe transparency should be the highest regarded customer value. That’s why I've clearly outlined all of my shop policies below. Feel free to contact me with questions.
Shipping and Delivery
In-stock items are shipped within three days of receiving your order, but most will be on the same day.
Items 'made to order' will be shipped just as soon as they are finished.
You will receive an email telling you when your order is on its way.
I try to reuse boxes and packaging to cut down on waste, but this is not always possible due to lack of storage space.
I go to great lengths to ensure your item arrives safely.
One customer wrote, "Beautifully made, and packaged like Fort Knox!"
Each parcel is gift wrapped, often with a little extra ceramic tag.
I use Royal Mail mostly, but sometimes a courier if that's a better option.
All parcels are sent second class standard post. I do not offer tracking as this makes it too expensive.
However, if you specifically wish to upgrade to tracking, please message me.
I ship worldwide. Overseas orders may be liable for import duties/local taxes/handling charges.
The buyer is liable for these.
Any overcharge (over £2.00) on shipping costs will be refunded to you once your package is in transit.
I do not want to profit on shipping costs!
REFUNDS AND EXCHANGES
I want you to love your pottery.
So if you are unhappy with your purchases for any reason, I will give a refund if required (minus your shipping fees), once the item has been returned to me, unused and in saleable condition.
Return postage will be paid by you.
Returns must be made within seven days of receipt of goods after contact has been made with me.
Very rarely, an item may break in transit - obviously a full refund or replacement will be arranged in that case.
On receipt of your order, if you have any problems, please contact me, via the contact form here, or on Instagram messages.
Customised/personalised items cannot be returned or exchanged.
PAYMENT METHODS
I accept payment via Paypal and direct credit card. Most major credit cards can be used on Paypal and you do not need to have a paypal account to do so.
Payment for all items is made up front, including pieces which are 'made to order'.
Privacy
Briefly - any personal information you provide to me is never shared with anyone else.
Your address details, email address, etc are solely so that I can send you your order and contact you if I need to.
Payments to this shop are handled by Paypal or Wix payments. I do not have access to your payment card details.
I use social media (Instagram mostly) to update on my pottery making, and you can see lots of ceramics work-in-progress photos there.
Please be aware
I have made every effort to display as accurately as possible the colours and images of my items, but I cannot guarantee that your individual laptop/phone's display of any colour will be accurate.
Also, please check the dimensions of the item in the product description.
Intellectual Property Rights:
All images and words and other content on this website are the sole property of Catherine Daniel Ceramics and may not be used by any third party for any purpose.